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Under the Pentastar: Aug. 1, 2014

Dodge Viper GTS-R Victorious

Gas Monkey Garage Burnout

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wiADVISOR Is Watching Over Your Ride

by Ed Garsten


It's better than a checkup.

It's a virtual health care plan for your car or truck.

It's a new service from Mopar called wiADVISOR that already has about a 1,000 dealerships subscribing to it. For a full explanation of wiADVISOR and other services from Mopar we caught up with Mopar Marketing Director Tricia Hecker and wiADVISOR Project Manager Samantha Roberts on the floor of the 2013 National Automobile Dealers Association Convention in Orlando, Fla

'Local Heroes' Contest Winner Receives Keys to New Wheelchair-accessible 2012 Dodge Grand Caravan minivan

by Ralph Kisiel


Alberto Cruz and his family can once again drive together as a family.

Such a simple act – piling into the family vehicle to go to the mall, a picnic or out to eat – wasn’t possible after Alberto’s life-changing accident last summer. Alberto, an energetic 15-year-old from Willimantic, Conn., was paralyzed from the shoulders down in a freak surfing accident at Narragansett Beach in Rhode Island.

The Cruz family didn’t have a vehicle that would accommodate Alberto’s specialized wheelchair. For a time after the accident, the family would transport their son the short distance to...
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Joining the High Milers Club

by Mike Driehorst


Not to take away from some of the passionate owners of competitive vehicles...but I bet the majority of our customers give their cars, trucks and SUVs a little more TLC than the rest do.

And that extra care and attention is clear as you see a lot of Neons, Rams, Sebrings, 300s, Grand Cherokees, Grand Caravans, Stratuses (Stratii?) and other past and current nameplates on the roadways.

Once you reach the 100,000-mile mark on your vehicle, let us know. Chrysler Group Customer Care has a program to give a little thank you...
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Chrysler Customer Care Another Key Part of Company's Positive Momentum

by Mike Driehorst

In less than two years, Chrysler Group has turned itself around with new and refreshed products across its Chrysler, Jeep, Dodge, Ram, Jeep®, SRT and FIAT brands. Interior comfort has improved. MPG has increased. Quality levels have risen.

 

And, the customer service experience, which is part of the Mopar® umbrella, has improved right along with the rest of the company.

 

Chrysler Group's customer service operations -- dubbed Customer Care -- handles inquiries from customers, shoppers and our dealer network. The calls that come in range from shoppers seeking general or vehicle information to customers seeking...

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