Domestic automakers moved up in the J.D. Power and Associates Initial Quality Study (IQS) for the 2010 model year, and Chrysler Chrysler Group vehicles were no exception.
The Ram, Dodge, Chrysler and Jeep brands are continuing to improve at a rate faster than the competition, said Doug Betts.. It marks the second consecutive year that Chrysler Group vehicles have exceeded the industry’s rate of improvement.
J.D. Power and Associates’ IQS measures new-vehicle quality at 90 days of ownership. The study captures problems experienced by owners in two distinct categories: design-related problems and defects/malfunctions.
“In the next year, 75 percent of our vehicles will be all-new or significantly improved,” Betts said. “We are taking advantage of this opportunity to address the design-related issues that customers have identified while continuing to reduce defects.”
